Frequently Asked Questions
Everything you need to know about the world's finest piano benches.
What makes Jansen benches different from other brands?
Jansen benches are handcrafted in the USA using solid maple hardwood and feature a unique, heavy-duty silent motion mechanism designed to last a lifetime without wobbling.
How long will it take for my bench to ship?
Standard finishes typically ship within 3-5 business days. Custom upholstery or specialized wood finishes may take 2-4 weeks as they are finished to order.
Do I need to assemble the bench myself?
Minimal assembly is required. You will simply need to attach the legs using the provided heavy-duty brass hardware. Instructions and tools are included in every box.
What is the difference between vinyl and leather upholstery?
Our high-quality vinyl is durable and easy to clean, making it ideal for institutional use. Our premium leather offers a luxury feel and natural breathability, becoming more comfortable over time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it in its original packaging for a refund, minus shipping costs.
Do you offer a warranty on the adjustment mechanism?
Yes, all Jansen artist benches come with a comprehensive manufacturer's warranty covering the structural integrity and the silent adjustment mechanism for up to 5 years.